Our service for you

  • FAQ

    You face a problem and need help? Here we compose some answers on common questions on our technology for you.

  • Downloads

    Find more informations about our products and our company. Brochures, operating instructions, catalogues and much more.

  • User guide

    Get a detailed look at what is possible with Homematic IP in our comprehensive user guide. Download it now!

Technical support for end users

The technical support offered by eQ-3 is intended to answer detailed technical questions about our products. If you have any queries relating to service and support, as an end user you should contact the distribution partner from whom you purchased your eQ-3 products; you can have full confidence in the information they will provide. Our distribution and software partners offer the following service and support options:

  • General advice on our systems
  • Queries about script programming
  • Queries about additional software
  • On-site service and remote maintenance
  • Creation of individual programs in the CCU
  • Detailed system plans based on specifications, descriptions or floor plans

You will find a suitable distribution partner in your area in the Retailer search section of our website.

Should you have any further questions, you can contact eQ-3 AG technical support by phone on
+49 (491) 6008 680 or you can write an E-Mail to support@eq-3.de.

contact form

This is how you create a token in your Homematic IP App:

  • Open the Homematic IP App
  • Open the main menu in the app by using the symbol in the top left corner
  • Select "Info and support"
  • Select "support"
  • confirm with "queries"


Please don’t cancel the token until someone of our support team contacts you. Otherwise the token will lose his valdity. You can leave the menu after the transmission and use the app as usual.

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You can use this contact form to generate a request. This request is sent to us as e-mail via our provider. If there is no legal retention period, your data will be deleted immediately after our reply. A usage for another purpose or an information transmission to a third party does not take place.

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